# Enabling Collaborator Access #### Why we request access If you are experiencing a theme conflict (like the wishlist heart not appearing or a mini-cart error), we need access to your theme files to apply a custom fix. #### Our Safety Protocol * Duplicate Themes: We never work on your live theme. We will always create a duplicate of your current theme, apply the fixes there, and ask you to preview it before any changes go live. * Limited Access: We only request access to "Apps" and "Online Store." We do not need access to your finances, orders, or private customer data. #### How to approve When we request access, you will receive an email from Shopify (request will come from "Native App Co". You can also find the request in your Shopify Admin under Settings > Users and Permissions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://wishlist.nativeappco.com/install-and-setup/enabling-collaborator-access.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.